FOI, Privacy Notice, Complaints Procedure

Freedom of Information

Titan Education Trust and its academies are subject to the Freedom of Information Act 2000 (“FOI”) as a public body, and as such, must comply with any requests for information in accordance with the principles laid out in the Act.

Complaints Procedure

Titan Education Trust aims to deal positively with all complaints and concerns, at the earliest possible stage.  We welcome complaints and concerns as an opportunity for us to review our operations and learn lessons that will enable us to continue to better fulfil our mission and uphold our values.  Our Complaints Policy intends to enable concerns or complaints to be satisfactorily resolved. These may be concerns or complaints from any of our stakeholders, and relating to the Trust, any of our  academies or to individual members of the Trust’s staff.  Any person, including a member of the public, can make a complaint, and should follow the procedures outlined in our policy if they decide to do so.  Our Trust is committed to providing a high quality service in everything it does; this includes dealing with  all complaints fairly and impartially.  We do not, however, tolerate unacceptable behaviour and will act to protect staff from such behaviour on the part of a complainant, including that which is abusive, offensive or threatening.

Privacy Notice

Titan Education Trust is committed to protect the privacy of individuals who visit our websites and who make use of our online facilities. This privacy notice provides you with information in terms of articles contained in the Data Protection Act.

Data Controller

The data controller of this website is Titan Education Trust whose registered office is situated at St George's Academy, Prestbury Road, Aston, Birmingham, B6 6EE.

Information Collected and Purpose

When you visit our website(s) the following information will automatically be processed and this is solely for the use of this organisation:

  • The requested web page or download;
  • Whether the request was successful or not;
  • The date and time when you accessed the site;
  • The internet address of the website or the domain name of the computer from which you accessed the site;
  • The operating system of the machine running your web browser and the type and version of your web browser.

Cookies

Cookies are small pieces of data that the site transfers to the user’s computer hard drive when the user visits the website. Our website uses only session cookies which are erased when the user closes the web browser. The session cookie is stored in temporary memory and is not retained after the browser is closed. Session cookies do not collect information from the user’s computer. They will typically store information in the form of a session identification that does not personally identify the user.

Links to other websites

To give you a better service our site can connect you with a number of links to other organisations and agencies. When connecting to other such websites you will no longer be subject to this policy but to the privacy policy of the new site.

Changes to this Privacy Policy

If there are any changes to this privacy policy, we will replace this page with an updated version. It is therefore in your own interest to check the ‘Privacy Notice’ page any time you access our website so as to be aware of any changes which may occur from time to time.

Feedback

Any comments or suggestions that you may have and which may contribute to a better quality of service will be welcome and greatly appreciated.

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